Branch Receptionist
Company: State of California
Location: Sacramento
Posted on: May 8, 2024
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Job Description:
Under the supervision of the Operations Support Bureau Chief
(DESA I), the branch receptionist provides support for the Branch.
The branch receptionist greets visitors and provides information
and assistance to the public, in person, or over the telephone.
The branch receptionist is responsible for screening incoming
calls, routes appropriately and sends typed messages. Responds to
inquiries from the public, uses computer system to obtain and
provide information on disability claims to applicants and/or their
representatives, performs clerical support, and works on special
projects. The Office Assistant is expected to consistently exercise
a high degree of initiative, independence, good judgment and
discretion in performing tasks and interacting with the public.
Benefits: The state offers comprehensive benefits including health,
dental, vision, long term care and disability insurance, as well as
paid leave. Please see the Benefits section below for more
details.
Need help understanding the examination and hiring process? Do you
have a question about CDSS? We'd love to hear from you! Please
contact us at Recruiter@dss.ca.gov . Please include the job
classification and job control number in the subject line.
You will find additional information about the job in the Duty
Statement .
Working Conditions
This position is located in Sacramento, CA 95834.
Minimum Requirements You will find the Minimum Requirements in the
Class Specification.
JC-430521
Position #(s):
800-940-1379-001
Working Title:
Branch Receptionist
Classification:
OFFICE ASSISTANT (TYPING) $3,085.00 - $3,863.00 A
$3,346.00 - $4,190.00 B
# of Positions:
1
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent, Full Time
Facility:
DDSD-Sacramento
Department Information
Are you interested in making a difference in the lives of fellow
Californians while achieving your career goals? Do you set high
standards for yourself and enjoy a collaborative and challenging
work environment? The California Department of Social Services
(CDSS) serves, aids, and protects needy and vulnerable children and
adults in ways that strengthen and preserve families, encourage
personal responsibility, and foster independence. CDSS employees
are our most important resource in serving California's needy and
vulnerable children and families.
The mission of Disability Determination Service is to serve, aid,
and protect needy vulnerable children and adults in ways that
strengthen and preserve families, encourage personal responsibility
and foster independence.
CDSS Culture
CDSS' goal is to foster a culture that values diversity, equity,
and inclusion within our department, that actively invites the
contribution and participation of all people and is representative
of the varied identities and different perspectives in California.
In our role as public administrators, our charge is to ensure that
our programs and our workplaces provide all Californians the
opportunity to thrive.
Special Requirements
This position requires Federal fingerprint clearance and background
check.
Criminal record checks of prospective full- or part-time CDSS,
Disability Determination Service Division (DDSD) personnel will be
conducted. Applicants for this position will be required to submit
fingerprints for Federal processing. Federal clearance is a
condition of employment for this position. (Homeland Security
Presidential Directive 12)
Subject to Social Security Administration hiring authority.
Internal candidates are encouraged to apply. All applications will
be screened and only the most qualified will be interviewed.
PLEASE NOTE:
A Typing Certificate is required: A typing certificate at a speed
of not less than 40 words per minute must be submitted with
application Std 678. Typing certificates must be issued within the
last four years & must be a certified test that meets the State
Personnel Board requirements. Utilize the below hyperlink to find
acceptable typing test locations near you. Certificates are
accepted from the following institutions:
1. California State Agency/Department
2. Accredited Business school or college
3. Adult Education Center
4. Skills and Business Education Center
To find locations to retrieve a Typing Test, click the following
link - Local Typing Test Sites & Locations or call (866)
844-8671.
You are required to complete employment history on the application
form (STD 678). You may be disqualified from the recruitment
process if the employment history is not complete. Resumes will not
take the place of employment history.
If you are meeting minimum qualifications with education, you must
include your unofficial transcripts for verification. If selected,
you may be required to provide official transcripts at the time of
hire.
Training and Development assignments may be considered based on the
availability of eligible candidates and are subject to approval by
the Hiring Authority prior to appointment. Training and Development
assignments are considered limited term, 12 months, and may be
extended up to 24 months or become permanent.
Candidates who reside outside of the State of California may be
admitted to the job interview, but they must provide proof of
residence in California prior to being eligible for
appointment.
Application Instructions
Completed applications and all required documents must be received
or postmarked by the Final Filing Date in order to be considered.
Dates printed on Mobile Bar Codes, such as the Quick Response (QR)
Codes available at the USPS, are not considered Postmark dates for
the purpose of determining timely filing of an application.
Final Filing Date: 5/13/2024
Who May Apply
Individuals who are currently in the classification, eligible for
lateral transfer, eligible for reinstatement, have list
eligibility, are in the process of obtaining list eligibility, or
have SROA and/or Surplus eligibility (please attach your letter, if
available). SROA and Surplus candidates are given priority;
therefore, individuals with other eligibility may be considered in
the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified
applicants will be selected to move forward in the selection
process. Applicants must meet the Minimum Qualifications stated in
the Classification Specification(s).
How To Apply
Complete Application Packages (including your
Examination/Employment Application (STD 678) and applicable or
required documents) must be submitted to apply for this Job
Posting. Application Packages may be submitted electronically
through your CalCareer Account at www.CalCareers.ca.gov. When
submitting your application in hard copy, a completed copy of the
Application Package listing must be included. If you choose to not
apply electronically, a hard copy application package may be
submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required
documents to:
Department of Social Services
Attn: Pool Hire Unit, MS 8-15-58 JC-430521
P.O.Box 944243
Sacramento , CA 94244-2430
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required
documents at:
Department of Social Services
Pool Hire Unit, MS 8-15-58 JC-430521
744 P Street, MS 8-15-58
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your
application. Applicants who do not submit the required items timely
may not be considered for this job:
Typing Certificate is required: A typing certificate at a speed of
not less than 40 words per minute must be submitted with
application Std 678. Please see above Special Requirements Section
for additional details.
Applicants requiring reasonable accommodations for the hiring
interview process must request the necessary accommodations if
scheduled for a hiring interview. The request should be made at the
time of contact to schedule the interview. Questions regarding
reasonable accommodations may be directed to the EEO contact listed
on this job posting.
Desirable Qualifications In addition to evaluating each candidate's
relative ability, as demonstrated by quality and breadth of
experience, the following factors will provide the basis for
competitively evaluating each candidate:
Benefits
There are many benefits to joining our team! The State of
California has a generous benefits package that includes medical
coverage, CalPERS pension upon retirement, two weeks paid vacation
per year, two weeks paid sick leave per year, two paid Professional
Development Days, one paid Personal Holiday, pre-tax parking fee
program.
TRANSPORTATION REIMBURSEMENT
--- Public transit (mass transit) passes.
o 100 percent discount on public transit passes sold by state
agencies, up to the monthly exclusion amount provided by the
Internal Revenue Service (IRS).
o 100 percent reimbursement on public transit passes purchased by
state employees, up to the monthly exclusion amount provided by the
IRS.
--- Vanpool drivers and riders
o 100 percent reimbursement on the monthly fee, up to the monthly
exclusion amount provided by the IRS.
Click here to view all the attractive benefits available to state
employees!
Benefit information can be found on the CalHR website and the
CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding
the position or application process.
Hiring Unit Contact:
Rajeev R. Sidher
(916) 515-4408
rajeev.r.sidher@ssa.gov
Please direct requests for Reasonable Accommodations to the
interview scheduler at the time the interview is being scheduled.
You may direct any additional questions regarding Reasonable
Accommodations or Equal Employment Opportunity for this position(s)
to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922
(Voice) TTY is a Telecommunications Device for the Deaf, and is
reachable only from phones equipped with a TTY Device.
Examination Information
Those interested in obtaining employment with the California
Department of Social Services must apply and compete through the
State recruitment process. Applicants who successfully pass the
Office Assistant (Typing) examination will be placed on an
eligibility list used to recruit for positions.
To learn more about the Office Assistant (Typing) Examination and
establish employment list eligibility please follow the hyperlink
below:
Office Assistant (General) and (Typing) Exam Bulletin
If you already have list eligibility for this classification, you
do not need to retake the examination, except when your list
eligibility expires. For questions regarding the examination
process and/or career opportunities with the California Department
of Social Services, please contact the Examination Unit at
examinations@dss.ca.gov .
Applicant Survey
Please let us know how you learned about this career opportunity by
taking the brief survey that follows: Recruitment Survey
Do not include any confidential information on any documents (i.e.,
application, resume, or transcripts) you submit for this job
vacancy. Confidential information that should be excluded or
removed from these documents include but is not limited to: Social
Security Number (SSN), birthday and/or age, photos, student/other
ID number, driver's license number (unless required), basis of
eligibility, exam results, LEAP status, and marital status.
Confidential information submitted via a CalCareer Account
(electronic application) is automatically redacted upon
submission.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all,
regardless of age, ancestry, color, disability (mental and
physical), exercising the right to family care and medical leave,
gender, gender expression, gender identity, genetic information,
marital status, medical condition, military or veteran status,
national origin, political affiliation, race, religious creed, sex
(includes pregnancy, childbirth, breastfeeding and related medical
conditions), and sexual orientation.
It is an objective of the State of California to achieve a
drug-free work place. Any applicant for state employment will be
expected to behave in accordance with this objective because the
use of illegal drugs is inconsistent with the law of the State, the
rules governing Civil Service, and the special trust placed in
public servants.
Keywords: State of California, Lodi , Branch Receptionist, Administration, Clerical , Sacramento, California
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