Account Representative - Physician Practice
Company: Hackensack Meridian Health
Location: Newark
Posted on: March 3, 2026
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Job Description:
Description: Our team members are the heart of what makes us
better. At Hackensack Meridian Health we help our patients live
better, healthier lives — and we help one another to succeed. With
a culture rooted in connection and collaboration, our employees are
team members. Here, competitive benefits are just the beginning.
It’s also about how we support one another and how we show up for
our community. Together, we keep getting better - advancing our
mission to transform healthcare and serve as a leader of positive
change. The Account Representative is responsible for billing and
Revenue Cycle follow up. Ensures the accuracy and completeness of
all submissions for maximum reimbursement. Responsible for timely
and accurate posting of all payments and adjustments. Follows
appropriate procedures/workflows depending on EHR. Responsibilties:
A day in the life of an Account Representative at Hackensack
Meridian Health includes: - Liaison to our patients as it relates
to their billing questions both in person and by phone. - Advocates
for patients when their claims are not paid properly. - Manages all
insurance plans who need auths/referrals, etc. - Provides billing
education to staff and providers. - Responsible for all letters of
medical necessity, record requests from insurance companies. -
Review denials and communications from MCX as needed. - Runs and
reviews revenue cycle reports as necessary. - Communicates
effectively and professionally with co-workers, insurance
companies, management and physician office staff. - Communicates
trends or problems with payers. - Accurately record all
transactions posted each day. At the end of each month the logs are
forwarded to appropriate staff in finance. - Entering Charges: All
supplied charge information is entered into the computer system
timely and accurately. - Insurance Knowledge: Knowledge of billing
rules as they apply to specific payers. Able to detect and report
trends, account lead and management. - Responsible for all account
receivable. - Prepares Bank Deposit as directed by practice
manager. - Assists office manager with clinical insurance
requirements. - Posts all Medical Record request fees. - Attends
all revenue cycle meetings, front end meetings, Epic update
meetings and all billing and coding inservices. - Disseminated all
pertinent takeaways to staff and providers as needed. - Responsible
for working Epic Work Que's daily. - Runs all EPIC Revenue Cycle
reports daily, weekly and monthly. - Answer Phones promptly,
callbacks are done within 24 hours of receiving messages. All
written or verbal communication with patients, insurance companies
and office staff is documented in medical record. - Cross trained
and used to backfill a Medical Receptionist whenever needed. -
Other duties and/or projects as assigned. - Adheres to HMH
Organizational competencies and standards of behavior.
Qualifications: Education, Knowledge, Skills and Abilities
Required: - High School diploma, general equivalency diploma (GED),
and/or GED equivalent programs. - Prior billing knowledge. -
Possess the knowledge of ICD-10 and CPT codes to ensure accurate
processing claims and denials. Licenses and Certifications
Preferred: - Certified Professional Coder. If you feel that the
above description speaks directly to your strengths and
capabilities, then please apply today!
Keywords: Hackensack Meridian Health, Lodi , Account Representative - Physician Practice, Accounting, Auditing , Newark, California
