Troubleshooter
Company: PG&E Corporation
Location: Santa Cruz
Posted on: January 1, 2026
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Job Description:
Requisition ID 158583 Job Category: Maintenance / Construction /
Operations Job Level: Individual Contributor Business Unit:
Electric Operations Work Type: Onsite Job Location: Oakland
Department Overview The workers of Electric Transmission and
Distribution ensure the delivery of safe and reliable electric
service to our customers. Electric T&D is responsible for every
aspect of PG&E's electric distribution and transmission
operations, including planning, engineering, maintenance and
construction, asset management, business planning, restoration and
emergency response. Position Summary This job posting will be
utilized to fill open Troubleshooter positions within all regions
of our service territory. Open positions are predominantly in the
Bay Area and Central Coast, however additional locations could
become available at any time based on changing business needs.
Please note that Transmission T-200 positions require a 2-year
commitment to the Transmission Department per Letter Agreement
22-18 and positions in Antioch, Concord, Livermore, San Rafael and
Santa Cruz require a 1-year commitment per Letter Agreement 24-05.
All Troubleshooter classifications and the associated line of
progression are represented by IBEW Local 1245. If hired into a
headquarters that requires a CA Commercial Driver’s License Class A
permit, the position would be a DOT (Department of Transportation)
covered classification and you will be subject to random drug
and/or alcohol screening. This position may be subject to Joint
Apprentice Training Committee (JATC) review and approval.
Provisional hires will be required to participate in targeted
training to achieve journey-level knowledge of the role and
responsibilities. Our Troubleshooters perform alone any work that
does not exceed an employee’s ability or the available tools and
equipment, in connection with providing, maintaining, and restoring
overhead and underground electrical service to customers. They have
the expertise and ability to analyze equipment, troubleshoot
quickly and restore services promptly. They are responsible for
restoring electric service to commercial, industrial, agricultural,
and residential customers. They are expected to test, frame, and
set poles; climb poles, work in confined spaces; splice and
terminate cables. Work is predominantly outdoors and in all weather
conditions. Troubleshooters must be able to drive safely, work
extended hours and wear company provided Personal Protective
Equipment. PG&E is providing the hourly rate that the company
in good faith believes it might pay for this position at the time
of the job posting. This position is subject to collectively
bargained hourly wage rates and increases. The starting wage rate
for this position is $75.22 per hour. This wage rate is specific to
the locality of the job. The wage rate is based on multiple
factors, including, but not limited to, specific skills, education,
licenses or certifications, experience, market value, geographic
location, collective bargaining agreements, and internal equity.
Job Responsibilities Service and repair customer's service
equipment while ensuring that the customer's needs and expectation
are met and communicating with customers effectively. Troubleshoot
problems and determine extent of repairs needed for electric power
lines, connectors, meters, substation switching, streetlights while
taking voltage readings and working with hand and power tools. Work
with live circuits while in aerial lifts, climbing poles, in
trenches, manholes, and/or confined spaces. May operate aerial lift
on trouble truck, hydraulic equipment, and drive company car to
designated job site review work assignments using computerized
Field Automation System [FAS]. Support and maintain a working
relationship with other departments which include, Distribution
Operators, Service Operators, Engineering, Estimating and
Construction to improve processes and ensure a high level of
customer service. Working knowledge of applicable safety rules,
programs and safe work practices. Completes substation reads and
status reports. Installs services, all types of meters, and
installs and programs controllers and other devices. Operates SCADA
controlled equipment. Patrols, switches, restores service on no
light and no power calls. Performs equipment programming. Replaces
line and equipment fuses. Adjusts, tests, or changes external
settings on automatic line equipment: Regulators, Recloses, or
Capacitors. Operates and maintains substations, unattended
substations, and previously manned substations. Performs analysis
of Power Quality tests. Performs analysis of R.T.V.I.
investigations. May be required to collect deposits and bills. In
trouble and emergency work involving immediate hazard to life or
property, may be required to work alone to cut circuits of over 600
volts in the clear. Qualifications Minimum: Must be at least 18
years of age High School diploma or GED Must possess a valid
California Class C Drivers License by first day of employment CA
CDL Class A Permit, or equivalent, may be required for certain
headquarters based on operational need Ability to wear company
provided Personal Protective Equipment (PPE) Ability to lift and
carry up to 100 pounds Ability to work and drive in all types of
weather and road conditions Capable to work extended hours, nights,
weekends and holidays Ability to work shift schedule Completion of
a federal or state sanctioned lineworker apprenticeship with
approved supporting documentation and/or union or union-affiliated
sponsored lineworker apprenticeship Two (2) years work experience
as a Journey level Lineworker Must live within 30 minutes of
respective headquarters to meet requirements for emergency work If
hired as Provisional, must complete the provisional training plan
within one year from hire date Desired: One (1) year work
experience as a Troubleshooter for an electric utility Two (2)
years work experience of PG&E Journey level lineworker
experience CA CDL Class A Permit, or equivalent, based on
operational need Pre-Employment Testing PG&E Employees: You
must have qualified on all prerequisite tests prior to submitting
an application, and all secondary tests prior to interviewing. For
more information on prerequisite and secondary exams, including
study guides, please visit the Pre-employment testing program
website. Post-Offer Phys Assessment Lineworkers Journey Assessment
of Lineworker Progression Troubleshooter Assessment featuredjob
Keywords: PG&E Corporation, Lodi , Troubleshooter, Energy / Utilities , Santa Cruz, California
