Lead Service Technician
Company: IronSite
Location: Rancho Cordova
Posted on: January 20, 2026
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Job Description:
Job Description Job Description Description: Job Summary The
Service Technician is responsible for providing exceptional service
to our customers while performing on-site diagnostic,
troubleshooting, preventive and corrective maintenance on a variety
of gate and door systems. Required Education and Experience:
Overhead door, CCTV, gate operator, electrical or welding
experience a must at least 2-3 years’ experience. Education and/or
experience equivalent to a High School diploma and 3 or more years
working with gate operators, electronic controls, or other
low-voltage electrical systems, or similar trade-related
experience. Associates degree or vocational program with a focus on
electro-mechanical systems preferred. Familiarity with basic
welding principles is preferred. Must have at least 2-3 years of
installation/service field-related experience working on-site at
customer locations and interacting with customers. OSHA 10-Hour
Certification preferred. Must hold a valid driver's license and
acceptable motor vehicle report Electrical or Welding experience a
PLUS Essential Duties and Functions Reasonable accommodations may
be made to enable individuals with disabilities to perform these
essential functions. Provides a positive, collaborative, and
informative customer service experience to both residential and
commercial customers. Diagnoses the nature of the issue triggering
the service call. Confirms authorization to perform the repair,
scope, and warranty-related issues are resolved before beginning
work. Performs all necessary preventative and corrective
maintenance. Welds, wires, and programs customer equipment as
required by the nature of the service call. Ensures all workplace
health and safety requirements are met. Maintains housekeeping and
security of customer locations and job sites. Ensures device
operates as intended and as desired by the customer. Closes out the
call in Service Titan. Documents the scope of work completed and
identifies any other malfunctioning customer equipment or
opportunities for additional work. Manages truck inventory and
partners with support team to order or purchase specialized
equipment, missing parts, and other components and tools. Perform
other duties as assigned. Other Job Duties Please note this job
description is not designed to over or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities, and
activities may change at any time without notice. Requirements:
Additional Qualifications Communications: Able to communicate
effectively in written and oral format with diverse individuals.
Able to present information and respond to questions with peers,
managers, clients, customers, and the general public on technical
subjects. Able to read and comprehend written work instructions,
technical documents, blueprints, manufacturer instruction manuals
and other materials in English. Math: Able to perform simple
addition, subtraction, multiplication and division using standard
units of measure and weight. Reasoning: Able to apply common sense
understanding to carry out complex instructions furnished in
written, oral, or diagram form. Ability to develop logical
troubleshooting techniques based on an understanding of the product
performance and test requirements. Time Management: Able to track
and prioritize tasks in a fast-paced environment with several
simultaneous projects/work orders. Able to work with minimal
supervision. Technology: Knowledge of email, texting, and work
order systems sufficient for basic communication, reporting, and
notes. Physical Requirements: Able to push/pull/lift up to 50 lbs.
frequently throughout the day. Able to stand, climb, walk, kneel,
and crouch frequently, as required at a variety of customer
locations/work sites. Driving: Able to operate a motor vehicle for
extended periods of time and possess a clean driving record. Work
Environment The physical environment for this position includes
construction sites, warehouses, and outdoor customer locations.
Frequently required to use and promote use of personal protective
equipment to prevent injury. Travel Required Frequent day travel to
and from job sites, vendor locations, and offices.
Keywords: IronSite, Lodi , Lead Service Technician, Engineering , Rancho Cordova, California
