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Program Manager - Americas Customer Care Operations-Remote

Company: Danaher Corporation
Location: Lodi
Posted on: November 16, 2021

Job Description:

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the worlds most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, were working at the pace of change on diagnostic tools that address the worlds biggest health challenges, driven by knowing that behind every test there is a patient waiting.Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.The Program Manager, Americas Customer Care Operations is responsible for complex cross functional projects and initiatives to bring to successful and timely execution of all deliverables for Customer Care, Americas. The Program Manager will be responsible for managing program initiatives, projects and deliverables to enable Cepheid through its ongoing expansion through the region. This is for a high growth company, managing multiple projects, which requires flexibility, holistic thinking, time prioritization, execution of rapid transformations, and capability of effectively influence a variety of business partners and cross functional groups.This position is part of Customer Care and is a remote position. At Cepheid, we make it easier and faster to access the test results you need, when and where you need them.In this role, you will have the opportunity to:+ Lead the local implementation of policy, commercial propositions, operational controls and change management with external channel partners and internal stakeholders.+ Capture learning from other Cepheid regional initiatives, to avoid common issues, utilize best practices and successfully integrate into program planning. + Utilize standard project management tools and methodologies to manage, capture deliverables, track progress and drive accountability for the program and associated projects or workstreams. + Work with leadership team to improve Customer Care delivery model relating to customer experience and financial performance. Define program resource needs, negotiate program resourcing plans and track resource usage over the course of the program + Operate as a change champion and actively gather metrics and feedback to measure program effectiveness. Identify risks or challenges which could impact the program timeline and/or deliverables and develop mitigation plans to utilize in the event problems do arise. The essential requirements of the job include:+ Bachelors degree in field with 8+ experience OR Masters degree in field with 6+ experience+ Ability to adapt to change, clear roadblocks, and successfully communicate end-to-end program health+ Ability to use Visual Project Management methodology to manage programs / projects+ In depth knowledge of Project Management applications, such as MS Project, JIRA, Miro+ Lean awareness and ideally experience of structured continuous improvement.It would be a plus if you also possess previous experience in:+ Experience of leading Customer Care teams with experience across NA & LATAM regions+ 10 - 15 years experience working in an FDA regulated Environment. Medical device or pharmaceutical preferred. + PMP certification or similar Other: + Travel to Cepheid office locations (15%)+ Around 10% International travel for effective execution of projectsThe statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.Cepheid, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.#LI-AA4#LI-REMOTEWhen you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be vaccinated against COVID19 as a condition of employment, subject to reasonable accommodation as required by law.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If youve ever wondered whats within you, theres no better time to find out.Operating Company: Cepheid

Keywords: Danaher Corporation, Lodi , Program Manager - Americas Customer Care Operations-Remote, Executive , Lodi, California

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