Chief Operating Officer (COO) Santa Clara, California

Company: Olyns Inc.
Location: Santa Clara
Posted on: May 24, 2025

Job Description:

The Chief Operations Officer (COO) at Olyns will be responsible for designing, implementing, and leading our strategic and tactical operations. You will oversee all aspects of Olyns Cube field operations, new Cube deployments, recycling processing plant operations, customer service for both B2B customers and B2C users, and regulatory compliance. The ideal candidate is a seasoned operator with a proven track record in scaling complex organizations, driving cross-functional teams, and ensuring operational excellence in a regulated environment.Who we areEvery year 67 million tonnes of plastic is thrown away and never recycled. It's landfilled, it's incinerated and it pollutes our oceans. Why?At Olyns, we're creating a new paradigm for recycling by combining the act of recycling with the requirements of sustainability marketing. By leveraging what the Boston Consulting Group recently called the $100B opportunity in retail media, we're providing value for all stakeholders:

• Consumers get the convenience, incentives and paths to action that they want.
• Brands get a media channel to align their sustainability message with the action of recycling at a valuable point of sale.
• Retailers get increased customer visits and spend.
• Our planet gets a break from the tons of plastic that would otherwise pollute our environment.We're venture funded and looking for talented and passionate team members to help us change the face of recycling. If you're looking for a mission rather than just a job, we want to meet you.What you'll do1. Field Operations of Olyns Cubes
  • Oversee deployment, maintenance, and performance optimization of Olyns Cubes in the field.
  • Develop operational processes to maximize uptime, minimize maintenance costs, and ensure consistent user experience.
  • Create and monitor KPIs to assess operational efficiency and drive continuous improvement initiatives.
  • Build out and lead a world-class field operations team comprised of both full-time employees and partners spanning North America, EMEA, and Asia.2. New Cube Deployments and Activations
    • Partner with cross-functional teams (Engineering, Product, Sales) to plan and execute new Cube rollouts.
    • Establish project timelines, resource allocation, and risk mitigation strategies to ensure on-time and on-budget activations.
    • Manage vendor relationships, negotiate contracts, and oversee logistics for Cube deployment.3. Recycling Processor Plant Operations
      • Direct the daily operations of Olyns' recycling processing plant, ensuring compliance with environmental and safety standards.
      • Define production targets, budget controls, and performance metrics to optimize throughput and reduce operational costs.
      • Implement lean manufacturing and process improvement methodologies to enhance efficiency and quality.4. Customer Service (B2B & B2C)
        • Develop and lead a multi-channel customer support strategy for businesses and consumers, ensuring high satisfaction and retention rates.
        • Collaborate with the product and marketing teams to capture and analyze user feedback, translating insights into product or service enhancements.
        • Establish service-level agreements (SLAs) and performance metrics that support Olyns' brand promise of reliability and convenience.5. Regulatory Compliance and Administration
          • Ensure Olyns adheres to all federal, state, and local regulations pertaining to waste management, recycling, and consumer products.
          • Develop and maintain compliance policies and procedures; work closely with legal teams, government bodies, and relevant regulatory agencies.
          • Lead internal audits and implement corrective actions to address compliance gaps.DiversityAt Olyns, diversity is important to us. We are an equal opportunity employer and make employment decisions on the basis of merit and business needs.How to applyInterested candidates should submit a resume and cover letter detailing their relevant experience, leadership philosophy, and passion for sustainability to careers@olyns.comJoin Olyns in our mission to revolutionize the recycling industry - together, we can create a more sustainable future.
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