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Customer Service Supervisor

Company: Pacific Coast Producers
Location: Lodi
Posted on: May 4, 2021

Job Description:

Pacific Coast ProducersLocation: 631 N Cluff Avenue, Lodi, CA, 95241, United StatesEmployee Type: Full-TimeJob Category: Customer ServiceIndustry: ManufacturingManage Others: YesPacific Coast Producers, a leading private label food processor headquartered in Northern California, is seeking a Customer Service Supervisor for the Customer Service Department at its Corporate Office in Lodi, CA. The Customer Service Supervisor will be responsible for managing customer relations for selected retail customer accounts including processing orders, handling inquiries, and resolving issues; and will assist Sales Managers and the Director of Customer Service with service and support of customers. This position supervises a Team consisting of up to 5 Customer Service Representatives and will be responsible for hiring, training and development, coaching and counseling, performance management, and managing work flow of staff.This position reports to the Director of Customer Service, works under limited supervision, and has considerable responsibility for departmental results. The successful Customer Service Manager will suggest and implement new processes that will increase the efficiency of their team.A minimum of three (3) years of customer service experience - with at least one year in a supervisory roleProven problem solving and conflict resolution skillsExcellent written and verbal communication skillsProficiency with Microsoft Office applicationsExcellent Organizational and Time management skillsCome join our Team!Pacific Coast Producers offers a competitive salary and excellent benefits package. Pacific Coast Producers offers equal employment opportunity to all applicants including females, minorities, individuals with disabilities, and protected veterans. EOE/AA PI135617060

Keywords: Pacific Coast Producers, Lodi , Customer Service Supervisor, Hospitality & Tourism , Lodi, California

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