Manager, AI Outcomes
Company: Glean
Location: Palo Alto
Posted on: April 1, 2026
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Job Description:
About Glean: Glean is the Work AI platform that helps everyone
work smarter with AI. What began as the industry’s most advanced
enterprise search has evolved into a full-scale Work AI ecosystem,
powering intelligent Search, an AI Assistant, and scalable AI
agents on one secure, open platform. With over 100 enterprise SaaS
connectors, flexible LLM choice, and robust APIs, Glean gives
organizations the infrastructure to govern, scale, and customize AI
across their entire business - without vendor lock-in or costly
implementation cycles. At its core, Glean is redefining how
enterprises find, use, and act on knowledge. Its Enterprise Graph
and Personal Knowledge Graph map the relationships between people,
content, and activity, delivering deeply personalized,
context-aware responses for every employee. This foundation powers
Glean’s agentic capabilities - AI agents that automate real work
across teams by accessing the industry’s broadest range of data:
enterprise and world, structured and unstructured, historical and
real-time. The result: measurable business impact through faster
onboarding, hours of productivity gained each week, and smarter,
safer decisions at every level. Recognized by Fast Company as one
of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s
Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI
50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to
accelerate its global impact. With customers across 50 industries
and 1,000 employees in more than 25 countries, we’re helping the
world’s largest organizations make every employee AI-fluent, and
turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build
systems used daily across Microsoft Teams, Zoom, ServiceNow,
Zendesk, GitHub, and many more - deeply embedded where people get
things done. You’ll ship agentic capabilities on an open,
extensible stack, with the craft and care required for enterprise
trust, as we bring Work AI to every employee, in every company.
About the Role: Glean is seeking a leader of our AIOM (AI Outcomes
Manger) team. The AIOMs are responsible for ensuring that our
customers’ end-users successfully adopt and derive meaningful,
measurable value from Glean’s AI solutions. The AIOMs perform the
following types of activities: End-user training enablement
(company and function sessions, search, chat and agent content),
prompt and agent advisory/building and value realization.
Ultimately, the AIOMs are responsible for breadth and depth of
end-user engagement across our product suite. You will: Manage the
employee lifecycle for a team of AI Outcomes Managers to drive
high-impact customer enablement, advisory/building on our platform
and business value realization with Glean’s products. Develop a set
of Glean prescriptive adoption playbooks including codifying a set
of standard process, templates and assets to drive delivery
consistency with our customers Engage with executive sponsors and
business stakeholders across priority accounts Partner
cross-functionally with the other leaders of the customer
organization including: Solution Architects, Delivery Excellence
Managers and Support to ensure Glean is providing a seamless
customer journey to our customers Synthesize feedback and business
insights from the field, influence Glean’s product roadmap, and
collaborate with Product and R&D to shape new features and
agent capabilities Design, implement, and report on metrics for the
AIOM team demonstrating ROI, adoption, and transformation progress
for customers Serve as a thought leader and subject matter expert
on AI outcomes and user transformation; evangelize best practices
internally and externally. About you: 4 years of experience in
customer-facing, consultative roles (e.g., management consulting,
customer success, business transformation, product management,
solutions consulting) with an AI/data/enterprise SaaS company. 2
years of leadership experience and demonstrated ability to scale
teams and drive business transformation through technology
adoption, ideally in a post-sale capacity Excellent problem-solving
skills and ability to communicate effectively with diverse
audiences, from executives to end users. Strong data fluency;
comfortable with adoption/ROI metrics and business KPIs.
Consultative, creative, and motivated mindset—excited about helping
organizations rethink business processes and work styles with AI.
Proven product sense and ability to maximize the impact of complex
software platforms. Experience facilitating workshops and change
management programs for business transformation. Understanding of
modern AI capabilities (prompting, agent workflows, LLMs), with
ability to coach others on best practices. Location: This role is
hybrid (3-4 days a week in our San Francisco or Palo Alto office)
Compensation & Benefits: The standard OTE range for this position
is $270,000-$310,000 annually. Compensation offered will be
determined by factors such as location, level, job-related
knowledge, skills, and experience. Certain roles may be eligible
for variable compensation, equity, and benefits. We offer a
comprehensive benefits package including competitive compensation,
Medical, Vision, and Dental coverage, generous time-off policy, and
the opportunity to contribute to your 401k plan to support your
long-term goals. When you join, you'll receive a home office
improvement stipend, as well as an annual education and wellness
stipends to support your growth and wellbeing. We foster a vibrant
company culture through regular events, and provide healthy lunches
daily to keep you fueled and focused. We are a diverse bunch of
people and we want to continue to attract and retain a diverse
range of people into our organization. We're committed to an
inclusive and diverse company. We do not discriminate based on
gender, ethnicity, sexual orientation, religion, civil or family
status, age, disability, or race. LI-HYBRID AI-First Mindset at
Glean: At Glean, AI fluency is core to how we work and we're
committed to ensuring every new hire feels confident integrating AI
into their everyday work. As part of the interview process, you'll
complete a brief AI-focused exercise or discussion so we can
understand how you think about, design, and use AI to drive impact
in your role. Feel free to reference any tools, platforms, or
workflows you use today — prior Glean experience isn't
required.
Keywords: Glean, Lodi , Manager, AI Outcomes, IT / Software / Systems , Palo Alto, California
