Carrier Operations Engineer
Company: Zoom
Location: San Jose
Posted on: April 2, 2026
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Job Description:
The purpose of the Carrier Operations Engineer is to provide
technical evaluation as well as onboarding of services with
potential or existing Telephony Carriers. The Carrier Solution
Engineer should maintain technical knowledge of both Networking and
VoIP technologies and can apply that knowledge in interconnecting a
carrier to the Zoom Telephony Platform. Responsibilities o
Establish and maintain strong working relationships with global
telecom carriers sales engineering and service assurance teams o
Vendor Escalation Management, Manage complex vendor escalations and
ensure timely resolution o Must have experience working in a global
environment and with global regulatory requirements o Coordinate
between Business Units to translate technical and commercial needs
into viable interconnection solutions for backbone, IP Transit,
wavelengths and MPLS o Experienced in building operational
performance reports o Provide technical input on MSA/SLAs o
Collaborate with Carrier Provisioners to track and manage
procurement and delivery of telecom infrastructure services such as
IP transit, wavelength, MPLS. o Support internal production teams
with carrier escalation support o Partner with Network Engineering
to provide ongoing support to all internal business teams,
participating in designs and troubleshooting telecom related issues
o Participate in network and financial costs analysis and identify
where efficiencies can be achieved. Skills/Qualifications: o
Bachelor’s degree and 5yrs experience in within the
telecommunication industry o Strong working knowledge on global
telecom concepts; circuit procurement, delivery and service
assurance procedures. o 3-5 years experience designing or
maintaining Wide Area Networks, Multi-homed Internet connectivity,
and SIP infrastructures. o Experienced with carrier relations
management, (supplier mgmt) fostering a relationship with technical
account teams. o Ability to articulate and troubleshoot layer 1, 2,
and 3 connectivity. o Confidence and ability to lead
troubleshooting and escalation efforts with service providers o
Knowledge of milestones within the Telecom provisioning process and
how to manage the lifecycle o Must be a self-starter able to work
without close supervision and to think independently. o Excellent
interpersonal communications skills including a proven ability to
listen and understand customers, as well as ability to working in a
team environment o Excellent organizational, problem solving and
time management skills o Experience working in Grafana a plus o
Practical experience in scripting or coding with one language a
plus o Low-Code/No-Code Tools: Experience with low-code or no-code
platforms (e.g., Microsoft Power Automate, Zapier, or similar
tools) to develop and deploy efficient, scalable workflows and
solutions without extensive coding. o Experience working with
GSuite, Visio and Jira is a plus Additional Core Responsibilities o
Support carrier onboarding, technical validation of new carriers o
Build and maintain trusting relationships with internal
stakeholders to support carrier evaluation, technical design,
service provisioning, and escalation support o Collaborate with
Procurement team to perform RFPs for new services (transit,
point-to-point, MPLS/SIP, etc.) o Review and validate telco KMZs,
ensuring accurate circuit design, path diversity o Assist Telco
Provisioning with circuit test & turn-up o Maintain strong
awareness of carrier on-net presence to support Zoom global data
center footprint o Partner with Cost Analysts to capture and keep
current of telecom rates o Globally scout and develop a carrier
portfolio to support new Infrastructure Requirements Salary Range
or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In
addition to the base salary and/or OTE listed Zoom has a Total
Direct Compensation philosophy that takes into consideration; base
salary, bonus and equity value. Note: Starting pay will be based on
a number of factors and commensurate with qualifications &
experience. We also have a location based compensation structure;
there may be a different range for candidates in this and other
locations At Zoom, we offer a window of at least 5 days for you to
apply because we believe in giving you every opportunity. Below is
the potential closing date, just in case you want to mark it on
your calendar. We look forward to receiving your application!
Anticipated Position Close Date: 04/27/26 Ways of Working Our
structured hybrid approach is centered around our offices and
remote work environments. The work style of each role, Hybrid,
Remote, or In-Person is indicated in the job description/posting.
Benefits As part of our award-winning workplace culture and
commitment to delivering happiness, our benefits program offers a
variety of perks, benefits, and options to help employees maintain
their physical, mental, emotional, and financial health; support
work-life balance; and contribute to their community in meaningful
ways. Click Learn for more information. About Us Zoomies help
people stay connected so they can get more done together. We set
out to build the best collaboration platform for the enterprise,
and today help people communicate better with products like Zoom
Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and
Zoom Webinars. We’re problem-solvers, working at a fast pace to
design solutions with our customers and users in mind. Find room to
grow with opportunities to stretch your skills and advance your
career in a collaborative, growth-focused environment. Our
Commitment? At Zoom, we believe great work happens when people feel
supported and empowered. We’re committed to fair hiring practices
that ensure every candidate is evaluated based on skills,
experience, and potential. If you require an accommodation during
the hiring process, let us know—we’re here to support you at every
step. If you need assistance navigating the interview process due
to a medical disability, please submit an Accommodations Request
Form and someone from our team will reach out soon. This form is
solely for applicants who require an accommodation due to a
qualifying medical disability. Non-accommodation-related requests,
such as application follow-ups or technical issues, will not be
addressed.
Keywords: Zoom, Lodi , Carrier Operations Engineer, IT / Software / Systems , San Jose, California
