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Reservations Sales Agent (Lodi)

Company: Grand Pacific Palisades Resort
Location: Lodi
Posted on: June 6, 2021

Job Description:

To provide courteous, informative first contact with potential leisure guests, and utilize prescribed sales techniques and strategies to optimize closing efficiency, conversion, and sales revenues. The Reservations Sales Agent books and maintains reservations received via phone, email or online channels for Group, Leisure, IBT, and Timeshare Marketing Reservations for properties acquired within the Central Reservations Department for Grand Pacific Resorts. The Reservations Sales agent will assist with directing incoming calls to the correct department or individuals for The Cassara Carlsbad as well as Grand Pacific Palisades Resort.QualificationsEducationHigh School or equivalent education required. Must be able to speak, read, write and understand the primary language(s) used in the workplace.ExperienceCustomer Service experience required. At least one year of Hotel Reservations or Hotel Front Desk environment preferred but not required. Reservations and/or Call Center related discipline experience preferred.GroomingAll employees must maintain a neat, clean and well-groomed appearance per Grand Pacific Resorts standards.AttendanceRegular attendance in conformance with the standards, which may be established by Grand Pacific Resorts from time to time, is essential to the successful performance of this position. Employees with irregular attendance and/or timeliness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Grand Pacific Resorts rules and regulations will be subject to disciplinary action, up to and including termination of employment.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Associated topics: cruise, hotel, resort, room reservation, ticket, tour, tourism, travel agent, vacation

Keywords: Grand Pacific Palisades Resort, Lodi , Reservations Sales Agent (Lodi), Other , Lodi, California

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