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Wine Club Coordinator

Company: Michael David Winery
Location: Lodi
Posted on: June 20, 2022

Job Description:

Wine Club CoordinatorProducers of iconic brands such as Freakshow, Petite Petit and Earthquake, Michael David Winery is a tour de force as one of the leading wineries in the United States, distributing nationwide and in more than 30 countries. Brothers Michael and David Phillips are 5th generation grape growers whose family has cultivated wine grapes in the Lodi region for nearly a century. Founded in 1984 with little more than an old barn, a used press and a few barrels on a dirt floor, the Phillips brothers released their first commercial wine under the Phillips Vineyards label after years of growing grapes for other wineries. -Now celebrating over 35 years as a bonded winery, Michael David Winery has over 1100 acres of vineyards in the Lodi Appellation and prides itself on being family owned and operated while practicing meticulous farming and sustainable wine grape growing, resulting in superior quality in the bottle. Recognized as Wine Enthusiast's 2020 American Winery of the Year, Michael David wines regularly take top awards and recognition nationally. Summary: -The Wine Club Coordinator will assist in the operations of the Michael David Winery wine club and fulfillment departments in driving the growth of the wine club and direct sales businesses. This position is responsible for providing exceptional customer service in a consistent, timely and professional manner with all customers and partners. Ensuring accurate order processing and timely resolution of customer issues. Will develop, plan, and execute wine club related projects and responsibilities, while assisting in driving the growth of the wine club and direct sales businesses.Essential Duties and Responsibilities:

  • Respond promptly to customers, inquiries, special request, orders, and cancellations via email or telephone
  • Act as point of contact for potential wine club members
  • Provide support for all DTC promotions
  • Coordinate CRM database with membership application data entry, welcome communications, and membership mailings for new wine club members
  • In conjunction with the shipping team, research and resolve routine customer service inquiries or problems
  • Assist with future and current programs by defining the structure, products, offers, and membershipsas well as building wine club loyalty and minimizing attrition
  • Support all DTC initiatives with project management, inventory logistics and customer service
  • Provide front line customer service to wine club members, e-commerce, and direct sales customers by generating and responding to in-bound phone calls and e-mails related to sales offers, general customer inquiries, event reservations and direct shipment orders
  • Acquire and maintain thorough knowledge of Michael David Winery to promote our story, unique processes, each of our brands and the value positioning of our wines. To educate guests about our wines, winemaking techniques, and winery history, effectively answering visitors' questions
  • Proactively resolve issues with returned or damaged shipments, including follow-up with customers and fulfillment center
  • Act as lead in relation to all club batch processes and revenue acquisitions
  • Assist DTC Operations Manager in building annual programming calendar for wine club to maximize sales, profit and consumer engagement
  • Proactively execute club revenue opportunities
  • Acquire skillful knowledge of -Wine Direct POS and CRM systems to accurately handle purchases, to include operating cash register and accounting of daily sales, discounts etc. Able to provide overrides and accommodate special customer circumstances
  • Ensure legal shipping compliance regulations are followed on all wine club, direct sales, and internet orders
  • Support wine club and non-wine club related events
  • Generate departmental metric reports as requested
  • Act as an ambassador for all wine club activities and eventsQualifications:
    • High School diploma
    • Two plus years' experience in the wine or hospitality industry with Direct-to-Consumer Sales experience a plus.
    • Must be 21+ years of age.
    • Current Responsible Beverage Service and ServSafe training and certification required.
    • Possess exceptional organizational, analytical, and computer skills. -
    • Ability to communicate English in written and verbal form. -Bi-lingual preferred (Spanish).
    • Strong Microsoft suite experience required. --- - - - - - - - -Able to add, subtract, multiply, divide, and calculate percentages.
      • Must possess and maintain a valid driver's license and proof of current insurance.
      • Regularly required to sit for prolonged periods.
      • Lift up to 45 pounds.
      • Working conditions include internal and external work in all types of weather environments.
      • Able to work weekly schedule; work evenings, overtime, weekends and holidays as needed.**To be considered a resume must be submitted to recruiting@michaeldavidwinery.com. Phillips Farms-Michael David Winery provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

Keywords: Michael David Winery, Lodi , Wine Club Coordinator, Other , Lodi, California

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