Busser

Company: Michael David Winery
Location: Lodi
Posted on: May 25, 2023

Job Description:

Job Description **** This position start on or around March 1st and ends on or around November 30th**** Summary: Working directly for the Cafe Manager, and indirectly for the Hospitality Manager and Caf Shift Leader, the busser will be responsible for providing the highest level of attentive, courteous customer service through cleaning and setting tables and chairs, quickly removing dirty dishes, serving drinks, and providing backup help for caf staff. Essential Duties and Responsibilities: * Complete daily work, including opening and closing duties, as assigned by shift lead and/or caf manager * Clear unneeded plates, utensils, and glassware from table when customers are seated. * Clear dishes and utensils after guests depart and deliver scraped and sorted dishes to dishwashing area for cleaning. * Sanitize each table and chair in preparation for next guest. * Reset tables in a timely manner to ensure all guest can be sat in a timely manner, ensuring tables are set according to the Shift Lead/Manager. * Ensure the chairs and floors around tables are clean. * Respond appropriately to guest request, communicate guest request to servers/managers immediately. * Ensure the availability and quality of all dishes, glassware, and utensils. * Serve beverages to guest and refill glasses as needed. * Monitor and interact with customers, responding to their needs as quickly as possible. * Assist in serving food and beverages appropriately. * Clean and dry spills immediately upon occurrence; never leave spills unattended. * Ensure serving area supplies are restocked daily. * Support dishwashing staff for breaks and lunches, and when back-up help is needed. * Perform janitorial duties of sweeping, mopping, spill clean-up, and trash removal. * Follow and maintain all sanitation and safety procedures. * Ensure that any breakage is reported and recorded. * Move furniture as directed by Shift Lead/Manager, including but not limited to: tables, chairs, bar tables, boxes, and equipment. * Communicate to customers about our wines, food, and specials sold in the Caf. * Communicate the history of Phillips Farms - Michael David Winery. * Direct customers to restrooms and exits as needed. * Set-up seasonal dcor. * Handling other dining room needs as requested. Supervisory Responsibilities: This position has no supervisory responsibilities. Measures of Performance: The Busser shall be considered to be performing in an acceptable manner when the following have been accomplished: * Leadership - A respected business person and regarded as an influential member of the winery team and wine community ; Takes charge of difficult situations and acts with the appropriate sense of urgency to all situations; Focuses on solving conflict, not blaming * Attainment of goals & objective - Regularly attains winery goals and objectives as assigned. * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops solutions and presents to distributor and Ownership in a clear and concise manner. * Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. * Interpersonal Skills - Listens to others without interrupting; Asks pertinent questions at the appropriate time; Seeks clarification of key points; Keeps emotions under control; Maintains confidentiality; Remains open to others' ideas and tries new things. * Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Distinguishes between fact & opinion. * Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; Distinguishes between fact & opinion * Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. * Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules tasks; Develops realistic action plans. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Attendance/Punctuality - Is consistently at

Keywords: Michael David Winery, Lodi , Busser, Other , Lodi, California