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SUPERVISOR, OPERATIONS

Company: Blue Shield of California
Location: Lodi
Posted on: July 9, 2024

Job Description:

Your Role -The Medicare team is responsible for servicing Medicare members including Med Supp an). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager. In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience. -Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, -building -and sustaining high-performing teams, getting results the right way, and fostering continuous learning. - -Your Work -In this role, you will:

  • Be responsible for routine operations and people management functions -
  • Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
  • Consult and make recommendations to management on operational issues
  • Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
  • Apply policies and procedures within health care operations
  • Provide regular coaching to each team member, including audit feedback, corrective actions, and performance improvement
  • Perform routine quality audits for each team member to help improve the overall quality experience
  • Manage onboarding of new team members
  • Complete administrative tasks such as updating timecards, schedule updates, performance and attendance trackers etc.
  • Perform additional responsibilities as assigned -Your Knowledge and Experience -
    • Requires a minimum of 5 years of prior relevant experience
    • Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training -
    • Requires living within 50 miles radius from one of our California office locations - i.e. Lodi, Rancho Cordova, El Dorado Hills, Redding, Long Beach, Oakland, Woodland Hills -Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution -
    • Typically, requires broad job knowledge of technical or operational practices within assigned discipline
    • Medicare experience preferred
    • Experience supervising a remote team preferred
    • Call center experience strongly preferred
    • Experience in managing and engaging a remote team
    • Strong internet service required, to include at least 16 megabytes per second download and most importantly 5 megabytes per second upload
    • Availability to work evenings, weekends and holidays as needed -Pay Range:The pay range for this role is: $ 65890.00 to $ 98890.00 for California. -Note:Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

Keywords: Blue Shield of California, Lodi , SUPERVISOR, OPERATIONS, Other , Lodi, California

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