Operations Supervisor

Company: AIT Worldwide Logistics, INC.
Location: Lodi
Posted on: January 27, 2023

Job Description:

Wake up each day to be part of amovement.A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.Our people deliver.Empowerment, active listening,andcreative thinkingare a few attributes AIT teammates exercise to deliver a world-class customer experience.Forbes names AIT Worldwide Logistics one of America's Best Employers in 2022! Come join us at AIT and see why our employees rank us among the best places to work.Position Overview:The Operations Supervisor is responsible for overseeing daily operations of international transportation and brokerage operation. Supervise and coordinate activities in the export and customs house brokerage or gateway environment in accordance with federal, and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Provide proactive customer service to internal and external customers. What You Will Be Doing Day-to-Day:

• Develop and maintain excellent service to internal and external customers at all times.
• Maintain performance statistics.
• Assist in staff retention and training efforts.
• Review and monitor shipment documentation for accuracy.
• Provide responsible supervision and control for all department activities.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standards for customs clearance operations as dictated and allowed by applicable regulations.
• Ensure all policies and procedures are consistently administered.
• Identify areas of concern in the clients' import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and problems or issues.
• Conduct meetings with staff to assess group's overall status; discuss ideas for improvement and inform staff of new developments.
• Conduct annual performance reviews for direct reports with assistance and input from the operations manager.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Maintain a flexible work schedule including outside normal business hours and after hours on call rotation.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• The wage range for this position is $59,643.89 - $84,203.14 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.What We Look for in Teammates:
  • A team player who works well with others - being respectful to our teammates is a Core Value
  • A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
  • Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
  • Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our cultureOther Skills We Hope to See:
    • Minimum of 3-5 years freight forwarding experience
    • Ability to allocate work assignments and/or tasks responsibilities to others to maximize the organizations and the individual's effectiveness.
    • Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
    • Takes action that is consistent with available facts, constraints, and probable consequences.
    • Analyzes complex problems and develops alternative solutions.
    • Ability to model the organization's vision and values and guide others.
    • Ability to plan work for self and others to ensure that work is completed efficiently.
    • Effectively participates in and/or supervises department projects related to assigned area of responsibility.
    • Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and respecting input of others.
    • Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. What AIT Can Offer You:In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide Logistics:AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to careers@aitworldwide.com.

Keywords: AIT Worldwide Logistics, INC., Lodi , Operations Supervisor, Professions , Lodi, California